Privacy Policy

Privacy Policy

This Privacy Policy has been compiled to assist better those who are concerned about the use of their Personally Identifiable Information (PII) on the internet.

PII can be used on its own or with other information to identify, contact, or locate a single person or identify an individual in context.

Please read Chai Waale’s privacy policy carefully to understand how we collect, use, protect, or handle your Personally Identifiable Information following our website.

Note: Chai Waale’s privacy policy is subject to change and will be done occasionally by updating this page.

You must check this page from time to time to ensure that you are happy with any changes. This policy is revised and effective from 01/05/2022.

What Personal Information Do We Collect From The Visitors Of Our Website?

In order to improve your experience, you might be asked for personal information when you place a purchase or register for an account on our website.
We may ask for the following information : 

  • Name and phone number
  • Address—for product delivery
  • Demographic information such as city, postcode, preferences, and interests
  • Additional information pertinent to consumer surveys, service inquiries, and offers

What Do We Do With The Information We Gather?

In order to better serve you and understand your needs, we require the information.

  • Internal record-keeping
  • We may use the information to improve our products and services.
  • We might occasionally send you emails with promotional content about new products, exclusive offers, or other information we think you’ll find interesting. 

  • We may also contact you for feedback or market research using the information you provided.
  • You can expect to hear from us via email, phone or regular mail. We may use this information to make the website your own.

When Do We Collect Information?

We collect information from you when you visit, enter, or register on our site.

Based on your use of our site, we may collect and store certain information about you.

We can better understand your demographics, interests, and habits through the data we collect from you, which enables us to provide you with improved security and service.

 This information may include the URL

  • Your recently visited site (whether or not it is on our site),
  • Your next site visit (whether or not it is on our site),
  • The information stored in your browser
  • The IP address.

Why Do We Ask For Registration?

You must register and create a free member account in order to use some of the site features.

Some of these features require a member account and free registration.

 We may ask for your:

  • Name,
  • Email address, and
  • Password information.

Our security system relies on your password. Never give out your password to anyone else. However, you should reset your password immediately if you think your account has been compromised.

How Do We Use Your Information?

We might use the information you provide to enhance our offerings. We make use of data when you:

  • Register
  • Make a purchase
  • Sign up for our newsletter
  • Respond to a survey or marketing communication, and
  • Browse the website.

How are your details safe with us?

Your personal information is protected by our secure networks.

Furthermore, access to these systems is restricted to a small number of individuals who are required to maintain the privacy of the data.

Any sensitive or credit information you enter is encrypted using Secure Sockets Layer (SSL) technology.

We use a number of security measures to protect your personal information when you enter, upload, or access it on our website.

  • We do not utilize PCI-compliant vulnerability scanning or PCI-compliant scanning.
  • We only provide products and articles and never ask for your credit card information.
  •  We regularly monitor for malware.

How Do We Handle Transaction?

Any transaction you make is not handled by us. All transactions are not stored or processed on our systems; rather, they are managed by a third-party gateway provider.

Do We Use Cookies?

Yes, we do. Cookies aid in our memory and processing of the products in your shopping cart.

As a result, by understanding your preferences from past and present online usage, we can serve you more effectively.

In order to continuously enhance users’ experience and the services offered on the website, cookies help us gather statistics about how visitors use and interact with the website.

Note: You can opt to have your computer notify you whenever a cookie is being sent, or you can choose to block all cookies from being sent to your computer.

You have the option to have your computer notify you whenever a cookie is being sent, or you can choose to block all cookies being delivered to your computer altogether.

You can see this information from your browser help menu on how to change your cookies settings. However, some functions will be unavailable if you disable cookies. This does not affect the user experience and you will still be able to place orders.

Third-Party Disclosure

We do not exchange, sell, or otherwise give your information to outside parties.

Third-Party Links

Our website does not provide any products or services from third parties.

CAN-Spam Act

The CAN-SPAM Act establishes guidelines for commercial emails, gives recipients the option to refuse to receive them, and imposes severe penalties for violators.

The CAN-SPAM Act is an integral part of the legislation.

We collect your email address to:

  • Exchange special deals and discounts.
  • Continue to send emails after the purchase has been completed.

To be under CAN-SPAM, we agree to the following:

  • Never use subject lines or email addresses that are false or misleading.
  • Recognise the message as an advertisement.
  • Include the physical location of our business or site headquarters.
  • Respond immediately to requests to unsubscribe or opt-out
  • The bottom of each email should include a link for users to unsubscribe from the service.

You can unsubscribe from our emails by sending us an email. We will promptly remove your email address from ALL communication.

Get in Touch

If you have any queries or concerns about this Privacy Policy, please do not hesitate to contact us using the details provided below:

(DPIIT Recognised Start-Up)

Old No 73, New Door No 273, Gujji Main Road, Anna Nagar East, Chennai, Tamil Nadu, India – 600102.
WhatsApp No: +91 8903456789